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Does Your Mouth Have a Mind of It’s Own? Come learn Tongue Fu! ¨
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Type
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Business Workshop
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Date
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Friday - 4/13/2007
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Time
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1:30 - 3:30 p.m.
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Location
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Hawaii Women’s Business Center
Small Business Resource Center
1041 Nuuanu Ave. Suite A.
Honolulu, Hawaii, 96817
(Parking at Mark's Garage or
Chinatown Gateway Parking Garage)
Info/Registration:(808) 526-1001
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Cost
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See Notes
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| Description/Comments |
Does Your Mouth Have a Mind of It's Own?
Come learn Tongue Fu! ¨
Tongue Fu!¨ Martial Arts for the Mind and Mouth is the constructive alternative to giving a tongue-lashing or to being tongue-tied. It is a step-by-step process for turning hostility into harmony and aggravation into aloha. These martial arts ideas for the mind and mouth will help you with:
- Management of perception of service
- Service recovery techniques
- Words to lose and words to use; and
- New philosophies on dealing with difficult people.
Small businesses need loyal customers and one of the critical ways to gain loyalty is to build a relationship with them. To build a relationship you need to "connect" with the customer through communication (visual; vocal; verbal). Once you're connected the relationship will develop. When you have a good relationship, trust and loyalty will follow. Loyalty brings word of mouth sales, customers who are more understanding and forgiving when mistakes are made and loyal staff as well. Tongue Fu! helps create the connection.
About Gwen:
Gwen Fujie became certified in 1999 by author, Sam Horn, to teach Tongue Fu¨! Gwen Fujie's expertise and work experiences are from the front line to senior management. Her seminars are lively, interactive, practical and full of real life stories the audience can relate to. Her non-threatening and approachable teaching style makes the learning experience unforgettable! She has presented to over 25,000 people across the State of Hawaii and the continental USA. Some of her regular clientele include The Association of California School Administrators, The American Hospital Association, various departments within the Hawaii State government, Kamehameha Schools and the County of Maui. She is a professional member of the National Speakers Association, Society of Human Resource Mgmt, the Hawaii Speakers Network, and the Chamber of Commerce of Hawaii.
DATE: Friday, April 13, 2007
TIME: 1:30 - 3:30 p.m.
LOCATION: HWBC, 1041 Nuuanu Ave., Ste. A
(in the Small Business Resource Ctr., Honolulu, HI 96817
COST: $27.00 (HWBC members)
$30.00 (Non-members)
Parking: Chinatown Gateway Parking Garage or Mark's Garage
RSVP: Call 526-1001 or email hwbcadmin@hwbc.org
ADVANCE REGISTRATION AND PAYMENT REQUIRED.
NO REFUND unless HWBC cancels.
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