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Winning Customer Service Strategies for Small Business
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Type
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Workshop
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Date
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Friday - 5/11/2007
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Time
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9am - 12 Noon
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Location
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Hawaii Women’s Business Center
Small Business Resource Center
1041 Nuuanu Ave. Suite A.
Honolulu, Hawaii, 96817
(Parking at Mark's Garage or
Chinatown Gateway Parking Garage)
Call 526-1001.
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Cost
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| Description/Comments |
Every business has 2 types of services: Your product/business and Customer service. You know your product/business. It is the customer service or lack of customer service that makes or breaks a business.
In this 3 hour class you will explore Winning Customer Service Strategies for Small Business
Some of the topics covered:
- Trigger words and statements
- Winning words and statements
- Learning to defuse an irate/upset/ angry customer
- Proper telephone etiquette and other winning telephone techniques
- Increasing the sale
- Things that will WOW your customer by the things you say and do
- Proper greet and meet
- Appropriate and inappropriate body language for business
- Five things to consider in all service interactions
- Credit card protocol and how it affects service
- And other winning strategies to make you business shine
Presented by Bobby Duncan
Mr. Duncan, author of "SERVICE ROCKS: It only takes a Pebble to Start a Ripple" has been a consultant for over 15 years working with different industries and businesses. Mr. Duncan is nationally certified in Customer Service Training, is a former College Professor in Communication and Public Speech, and holds a Masters of Science in Communication and Public Address from the University of North Texas. His workshops are very informative, participant focused and filled with humor (He is also a stand-up comedian.). Mr. Duncan has been the Keynote Customer Service Trainer for the past 4 years at the Hawaii Stationery CO. Inc. Product Expo in Honolulu. Come experience, benefit and learn winning strategies for your business.
Date:Κ Friday, May 11, 2007
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Time:Κ9am - 12 Noon
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Location:Κ Hawaii Womens's Business Center
ΚΚΚΚ 1041 Nu'uanu Ave., Suite A, Honolulu, HI 96817
ΚΚΚΚ (in the Small Business Resource Center)
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Cost: $40.00 HWBC Members
ΚΚΚΚΚΚΚΚΚ $45.00 Non-members
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RSVP:Κ 526-1001 or hwbcadmin@hwbc.org
ΚΚΚΚ PRE-REGISTRATION IS REQUIRED.
ΚΚΚΚ No refunds unless HWBC cancels.
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