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Hawaiian Electric customers targeted in elaborate scams

Scammers are using more elaborate schemes to steal money from Hawaiian Electric customers -- but don't become a victim! In some recent cases, scammers have contacted real estate agents and threatened to immediately shut off power to their listing if payment was not made.

Customers are reminded that Hawaiian Electric will never threaten immediate disconnection. During the pandemic, past-due customers receive mailed payment reminders, courtesy calls, email and other communications before any disconnection notice is sent.

In recent fraud cases, the scammers provided real estate agents a phony Hawaiian Electric contact number to give to their client. One customer called and was told to pay more than $800 or face disconnection. The customer spoke to an "agent" and "accountant," and also got an email with a Hawaiian Electric logo and a QR code to make payment.

When the customer said payment would be made on Hawaiian Electric's website, the scammer asked for a wire transfer. That raised a red flag and the customer contacted Hawaiian Electric.

Hawaiian Electric does not request wire transfers, prepaid debit cards, gift cards or bitcoin to pay bills. For a list of the company's authorized payment methods, go to hawaiianelectric.com/paymentoptions.

Customers should also be vigilant when opening Hawaiian Electric emails. While the company does send email with payment reminders or company news, it will never ask for credit card numbers or other personal information.

In one recent scam attempt, a business received what looked like a legitimate email using the name of an actual Hawaiian Electric employee. The fake email alerted the customer that the company had changed its electronic banking information. However, the business contacted Hawaiian

Electric to confirm and learned it was a scam.

Customers who receive similar emails or suspect a scam should report it to customer service or file a fraud report online at hawaiianelectric.com/stopscams.



About Hawaiian Electric Company (HECO)
Hawaiian Electric serves 95 percent of Hawai‘i’s 1.4 million residents on the islands of Oʻahu, Maui, Hawaiʻi, Lānaʻi and Molokaʻi. Established in 1891, Hawaiian Electric is committed to empowering its customers and communities by providing affordable, reliable, clean and sustainable energy.

COMMUNITY COMMITMENT

Hawaiian Electric Company is dedicated to our community in which we live, work and serve. Rooted in Hawaii and one of the largest companies in the State, Hawaiian Electric takes the concept of malama pono -- to care for and serve -- to heart. The company and our employees have a long tradition of contributing with dollars, time and talent. Corporate citizenship is crucial to Hawaiian Electric's overall business plan because strong communities are essential to the success of the company, our employees and our customers.

Company and employee volunteerism is encouraged and employees volunteer for dozens of non-profits throughout the State. Hawaiian Electric's corporate giving philosophy gives priority to projects that help families, promote education and protect the environment.

The company also sponsors robotics programs and events that promote STEM (Science, Technology, Engineering & Mathematics) education and careers.

For nearly a decade, Hawaiian Electric volunteers provided manpower, bucket trucks and ladders to install Christmas lights at the Kaimuki Community Park and playground before the annual Kaimuki Christmas Parade in December, and in 2019 company volunteers repaired the "floating" Christmas tree at Puʻu O Kaimukī Mini Park with new multicolored, energy efficient LED light strands.
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