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  • City Introduces Appointment System To Shorten Wait For Driver Licensing Services

City introduces appointment system to shorten wait for driver licensing services

The Department of Customer Services announces that it has initiated an appointment system to help eliminate the wait time for driver license transactions.

O‘ahu residents should go to to see when and where appointments are available.

"We have been studying the way that our residents do business with city government and we are aiming to change it for the better," said Customer Services Director Sheri Kajiwara. "This will require revising expectations on both sides. A driver license can be renewed up to six months before expiration while retaining your birthday validity date. For most people, renewals come up only once every eight years. We are asking people not to wait until the last minute, but to find a time to come in and get the job done by appointment."

Much like making an appointment to see a doctor or dentist, O‘ahu residents can now go online to make an appointment to renew or replace a driver's license. Appointments can be scheduled up to one month in advance at

O‘ahu residents can also apply for an exact duplicate driver's license or instruction permit from the convenience of their mobile device or home computer at The online service is only for an exact duplicate of a driver's license or instruction permit.

The online system will not allow changes to address, name, or other information and can only be mailed to the address on file. The online fee for a duplicate license or permit is $6 plus a non-refundable service fee of $1. Payment must be made by credit or debit card.

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