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Download Our Handbook for Emergency Preparedness

VIEW HANDBOOK

Download Our Handbook for Emergency Preparedness

The Hawaii Emergency Management Agency is now recommending residents prepare an emergency kit that should include hand sanitizer and face masks.

At Hawaiian Electric we are committed to providing you with reliable service and understand how essential electricity is to our everyday lives, however, during emergency situations power outages can occur and we want you to be prepared.

We've created a step by step Handbook on Emergency Preparedness to better prepare you and your family for an emergency. Our keiki version of the handbook is also available to start the conversation and planning process early for everyone in your home. The time to prepare is now. We encourage you to download our free handbooks and start preparing today.

(Additional languages are available: Vietnamese, Cantonese, Ilocano, and Korean)

Hard copies of the updated English version will be available starting July 1 on Oahu and early to mid-July on Hawaii Island and Maui County for these locations:
View Handbook

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Residents should develop their own emergency plans and consider these tips:

• Gather emergency supplies, such as a battery-powered radio, flashlights, lanterns and batteries. Be prepared to monitor communications over emergency broadcast radio stations.
• Store enough water, non-perishable food, medicine and personal hygiene supplies for your family members and pets to last at least 14 days.
• Turn off and unplug all unnecessary electric appliances and equipment during a storm or a power outage. When power comes back and is stable, plug in the equipment one at a time.
• Shut off your electricity at the main breaker or switch if you need to evacuate.
• Consider having a backup generator if you are dependent on an electrically powered life support system. Or, make plans to go to an alternate location where electricity will be available. Be prepared to take your medical equipment and medications with you.
• If your business or residence is equipped with a backup generator, learn how to properly operate the device to avoid causing damage or injury.
• Prepare a list of emergency contacts including phone numbers for insurance agents, vendors, physicians, or any other important individuals.
• If you see a downed power line, assume it is energized and dangerous. Stay away from downed power lines -- at least 30 feet or more (at least two car lengths).

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About Hawaiian Electric Company (HECO)
Hawaiian Electric serves 95 percent of Hawai‘i’s 1.4 million residents on the islands of Oʻahu, Maui, Hawaiʻi, Lānaʻi and Molokaʻi. Established in 1891, Hawaiian Electric is committed to empowering its customers and communities by providing affordable, reliable, clean and sustainable energy.

COMMUNITY COMMITMENT

Hawaiian Electric Company is dedicated to our community in which we live, work and serve. Rooted in Hawaii and one of the largest companies in the State, Hawaiian Electric takes the concept of malama pono -- to care for and serve -- to heart. The company and our employees have a long tradition of contributing with dollars, time and talent. Corporate citizenship is crucial to Hawaiian Electric's overall business plan because strong communities are essential to the success of the company, our employees and our customers.

Company and employee volunteerism is encouraged and employees volunteer for dozens of non-profits throughout the State. Hawaiian Electric's corporate giving philosophy gives priority to projects that help families, promote education and protect the environment.

The company also sponsors robotics programs and events that promote STEM (Science, Technology, Engineering & Mathematics) education and careers.

For nearly a decade, Hawaiian Electric volunteers provided manpower, bucket trucks and ladders to install Christmas lights at the Kaimuki Community Park and playground before the annual Kaimuki Christmas Parade in December, and in 2019 company volunteers repaired the "floating" Christmas tree at Puʻu O Kaimukī Mini Park with new multicolored, energy efficient LED light strands.

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