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City and County of Honolulu Opens 768-CITY COVID-19 Information Hotline

HONOLULU -- The City and County of Honolulu COVID-19 information response website, hotline, and email were launched Monday afternoon. O‘ahu residents are encouraged to visit the website,, to get answers to frequently asked questions about Mayor Caldwell's Stay at Home/Work at Home Order. If they do not find an answer to their questions on the site, residents should call the 768-CITY (2489) information hotline or email

City staff are available to answer questions and provide clarifications about the order, direct residents to Aloha United Way 211 for social services, and point residents to for health related information and concerns.

As of Wednesday, March 25 at 12:55 p.m.:

Hours for 768-CITY call center:

  • Wednesday: 8 a.m. to 7 p.m.
  • Thursday: 10 a.m. to 5 p.m.
  • Friday: 8 a.m. to 5 p.m.

As of Wednesday, March 25 at 2:50 p.m. the City was able to respond to every email sent or forwarded to City staff will evaluate the need to maintain the call center past Friday evening.

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