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  • Hawaiian Electric - Hawaiian Electric Extends Moratorium On Service Disconnections Through June 30, 2020

Hawaiian Electric extends moratorium on service disconnections through June 30

Hawaiian Electric has suspended service disconnections for nonpayment through June 30 to ensure customers' electricity needs are met as stay-at-home orders are extended due to the coronavirus pandemic.

Customers should NOT worry about their power being shut off due to nonpayment through the end of June, and any threat of immediate disconnection unless payment is made received before June 30 should be treated as a scam. Customers experiencing financial hardship because of the pandemic are urged to contact Hawaiian Electric to discuss payment arrangements and options.

Hawaiian Electric continues its modified operations on Oʻahu, Maui County and Hawaiʻi Island to reduce the potential spread of coronavirus, which includes extending the closure of its walk-in payment centers through June 30. Here are some updates:

  • To ensure electric service is not disrupted, Hawaiian Electric has postponed projects and work that would require customer outages, unless it is deemed critical for safety or reliability. Emergency work, including outage restoration and repairs to ensure public safety such as replacing damaged poles, remains a priority.
  • Meter reading has been scaled back since late March. While meters for commercial accounts are being read, bills for residential accounts may have been estimated based on the previous month's usage. Plans call for resuming residential meter reading in the coming weeks, and residents are asked to please kokua and practice social distancing for the safety of our community and our employees.
    With most households adhering to stay-at-home orders, residential customer bills may be higher once their meters are read and bills reflect actual electricity usage.
  • Customers who are having difficulty paying their electric bill are urged to contact Customer Service so payment options and schedules can be arranged to help keep payments manageable. While customers will still be responsible for paying their electric bills, payment schedules and other options can help ease the financial challenges for those most affected by the COVID-19 situation.
    The quickest way to start the process is to fill out and submit a Payment Arrangement Request Form at https://www.hawaiianelectric.com/customerserviceoptions.
  • Households in need of utility payment assistance that meet the 60 percent state median gross annual income limit (individual, $30,767, and for a family of four, $59,167) may be eligible for up to $1,000 of LIHEAP COVID-19 Disaster Energy Crisis Intervention Assistance. Visit the appropriate agency website for more details: Honolulu Community Action Program (HCAP) www.hcapweb.org; Maui Economic Opportunity (MEO) www.meoinc.org; or Hawaiʻi County Economic Opportunity Council (HCEOC) hceoc.net.

  • If you need assistance managing your energy costs during this time, Hawaiʻi Energy is a trusted resource for tips and rebates to help offset the costs of energy-saving equipment and services. For more information, please visit https://hawaiienergy.com/tips or call (808) 537-5577.



About Hawaiian Electric Company (HECO)
For more than 100 years, Hawaiian Electric Company has provided the energy that has fueled the islands' development from a Hawaiian kingdom to a modern state. Hawaiian Electric Company, Inc. (HECO), and its subsidiaries, Maui Electric Company, Ltd. (MECO), and Hawaii Electric Light Company, Inc. (HELCO), serves 95% of the state's 1.2 million residents on the islands of O`ahu, Maui, Hawai`i Island, Lana`i and Moloka`i.

The energy we use is an essential but limited resource necessary to maintaining our quality of life. In a changing world, Hawaiian Electric has evolved to offer more than electricity.

Today, the company also provides energy solutions to help customers save money and use energy more efficiently. Hawaiian Electric also continues to pursue the use of more clean, renewable energy alternatives to help ensure a sustainable future for our islands.

COMMUNITY COMMITMENT

Hawaiian Electric Company is dedicated to our community in which we live, work and serve. Rooted in Hawaii and one of the largest companies in the State, Hawaiian Electric takes the concept of malama pono -- to care for and serve -- to heart. The company and our employees have a long tradition of contributing with dollars, time and talent. Corporate citizenship is crucial to Hawaiian Electric's overall business plan because strong communities are essential to the success of the company, our employees and our customers.

Company and employee volunteerism is encouraged and every month, employees walk, run or provide manpower to dozens of non-profits throughout the State. Hawaiian Electric's corporate giving philosophy gives priority to projects that help families, promote education and protect the environment.

The company also sponsors robotics programs and events that promote STEM (Science, Technology, Engineering & Mathematics) education, as well as the SunPower for Schools program bringing solar electric power to select schools, the Solar Sprint event where students design, build and race cars using solar power, and the Home Energy Challenge, a school-based competition encouraging elementary school students and their families to reduce energy use at home, among other programs.

For nearly a decade, Hawaiian Electric volunteers have provided manpower, bucket trucks and ladders to install Christmas lights at the Kaimuki Community Park and playground before the annual Kaimuki Christmas Parade in December.

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