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O‘ahu driver licensing and state ID services restart by appointment only

Physical distancing markers placed on the floors of newly reopened driver licensing centers.

HONOLULU – The City and County of Honolulu today reopened its driver licensing centers and resumed serving residents on an appointment-only basis as well as requiring masks or face coverings during in-office visits.

Appointments are available for residents whose driver licenses and state identification cards expire in June. This includes March expirations that were granted a 90 day extension to June. Appointments can be made at

Later this month, appointments will be offered for those whose driver licenses and state IDs expire in July, which includes April expirations that had been extended 90 days to July.

O‘ahu residents with a hardship or special need outside of these parameters can call (808) 768-4177 for assistance.

Since in-office visits were suspended nine weeks ago, more than 44,000 driver license and state ID appointments had to be canceled.

“For those whose driver licenses and state IDs are not yet expired, we ask for your patience as we assist those with greatest needs first,” said Sheri Kajiwara, director of the city’s Department of Customer Services. “We have added cleaning time between appointments and made physical changes to our centers to create a safe environment for both our customers and staff.”

To help ease the demand for appointments, the city mailed 50,000 letters to Oahu residence who qualified for driver license and state ID services either online or by mail. In addition, the federal government has extended the start date for REAL ID enforcement by 12 months to Oct. 1, 2021.

Reconstructed vehicle inspections have restarted and are also appointment only. Procedures for written and road driving-tests are being reviewed and will be announced later.

For more information, visit

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