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Hawaiian Electric walk-in payment centers permanently close

Customers adapting to other payment options, including automatic bill pay

Hawaiian Electric's walk-in payment centers in Honolulu, Kahului, Hilo, Kona and Molokaʽi, closed since the onset of the COVID-19 pandemic, will permanently shut their doors due to declining use and customers adapting to other payment options.

The company is encouraging customers to enroll for online services through its Online Customer Service Center or mobile app. Online, customers may start, stop or move service requests, request payment arrangements through an authenticated channel, report payment, submit billing inquiries, schedule one-time or automatic bill payment, as well as report and check status on outages.

The payment centers were closed in mid-March to keep customers and employees safe during the COVID-19 pandemic, and they have remained closed. Even before the pandemic, fewer than 5 percent of customers used the company's walk-in payment centers. Those customers are now using other payment options, including automatic bill payment.

Although the walk-in centers are closed, payment drop boxes are available (checks only):

O‘ahu:

Alakea Street outside of 1001 Bishop St. office

Hawai‘iIsland:

▪ Hilo, 1200 Kilauea Ave.
▪ Kona, 74-5519 Kaiwi St.
▪ Waimea, 66-1591 Kawaihae Rd.

MauiCounty:

▪ Kahului, 210 W Kamehameha Ave. ▪ Molokaʻi, 32A Ulili St.

Go to www.hawaiianelectric.com/paymentoptions for payment options. If customers prefer to pay in person, Western Union payment locations are available at retailers on Oʽahu, Hawaiʽi Island, Maui and Molokaʽi FCU (members only).

  • No service fee for Western Union payments
  • Remittance stub required
  • All locations accept cash; Foodland and Sack N Save also accept checks

Customers also are encouraged to:

  • Mail payment
  • Sign up for free Automatic Bill Payment
  • Use free online One-Time Payment Service
  • Use Speedpay®, an authorized payment service provider that allows you to pay-by phone or online (convenience fee will apply)

Hawaiian Electric service disconnections for nonpayment have been suspended through Dec. 31, 2020, unless extended by regulators. Customers can check https://www.hawaiianelectric.com/COVID19 for updates on the disconnection moratorium.

Customers who are having a difficult time paying their bill are urged to contact Hawaiian Electric to set up an interest-free payment plan so that their balance can be divided into more manageable monthly installments. Late fees are waived while on a payment arrangement. Go to https://www.hawaiianelectric.com/paymentarrangement to submit a request form.

Submitting the payment arrangement request form is the quickest way for customers to start the process. The form has been translated in different languages (Marshallese, Chuukese, Japanese, Vietnamese, Korean, Ilocano and Mandarin) and can be accessed from the webpage.

For assistance managing energy costs, Hawaiʻi Energy is a trusted resource for tips and rebates to help offset the costs of energy-saving equipment and services. Visit https://hawaiienergy.com/tips for more information.




About Hawaiian Electric Company (HECO)
For more than 100 years, Hawaiian Electric Company has provided the energy that has fueled the islands' development from a Hawaiian kingdom to a modern state. Hawaiian Electric Company, Inc. (HECO), and its subsidiaries, Maui Electric Company, Ltd. (MECO), and Hawaii Electric Light Company, Inc. (HELCO), serves 95% of the state's 1.2 million residents on the islands of O`ahu, Maui, Hawai`i Island, Lana`i and Moloka`i.

The energy we use is an essential but limited resource necessary to maintaining our quality of life. In a changing world, Hawaiian Electric has evolved to offer more than electricity.

Today, the company also provides energy solutions to help customers save money and use energy more efficiently. Hawaiian Electric also continues to pursue the use of more clean, renewable energy alternatives to help ensure a sustainable future for our islands.

COMMUNITY COMMITMENT

Hawaiian Electric Company is dedicated to our community in which we live, work and serve. Rooted in Hawaii and one of the largest companies in the State, Hawaiian Electric takes the concept of malama pono -- to care for and serve -- to heart. The company and our employees have a long tradition of contributing with dollars, time and talent. Corporate citizenship is crucial to Hawaiian Electric's overall business plan because strong communities are essential to the success of the company, our employees and our customers.

Company and employee volunteerism is encouraged and every month, employees walk, run or provide manpower to dozens of non-profits throughout the State. Hawaiian Electric's corporate giving philosophy gives priority to projects that help families, promote education and protect the environment.

The company also sponsors robotics programs and events that promote STEM (Science, Technology, Engineering & Mathematics) education, as well as the SunPower for Schools program bringing solar electric power to select schools, the Solar Sprint event where students design, build and race cars using solar power, and the Home Energy Challenge, a school-based competition encouraging elementary school students and their families to reduce energy use at home, among other programs.

For nearly a decade, Hawaiian Electric volunteers have provided manpower, bucket trucks and ladders to install Christmas lights at the Kaimuki Community Park and playground before the annual Kaimuki Christmas Parade in December.

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