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VIEW HANDBOOK


Produced by Hawaiian Electric in cooperation with city, county and state emergency management agencies, this handy 72-page guide is full of useful, step-by-step information.Learn the warning signals and alerts; plan and prepare for storms, floods and tsunamis, and keep your family and your pets safe during these disaster events; learn the basics of electrical safety and what to do in emergency situations; get helpful food safety information and sample meal plans to prepare in the event of a long duration outage; and find important reference contacts, phone numbers and websites.Available in English, Cantonese, Ilocano, Korean and Vietnamese. Printed copies are available at public libraries across Hawaiian Electric's service territories and all eight City Mill locations on Oʻahu.
View Handbook

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We work year-round to improve resilience and provide you with reliable electric service. But no electric grid is stormproof--power outages can happen. The Central Pacific hurricane season starts in June, and Hawaiian Electric wants your family to be safe and ready, especially during the COVID-19 pandemic.

The 2021 Central Pacific hurricane season starts today and Hawaiian Electric is advising customers, both residential and commercial, to be prepared and have emergency plans in place.

Hawaiian Electric crews work year-round to harden the company's five island grids so they are better able to withstand the effects of powerful storms. A major focus of Hawaiian Electric's efforts to build resilience involves reinforcing poles, lines, and other equipment. The utility also spent $18 million in 2020 to clear trees and vegetation from around power lines and equipment, resulting in fewer and briefer outages during storms.

Forecasters are predicting two to five tropical cyclones for the Central Pacific in 2021, an estimate that includes tropical depressions, named storms and hurricanes. That compares to a normal season with a range of four or five tropical cyclones, according to the National Oceanic and Atmospheric Administration. Hurricane season runs through Nov. 30.

Hawaiian Electric's work to boost resilience includes equipment upgrades as well as longer-term planning efforts that will benefit customers well into the future. Here are some examples of the company's ongoing resilience work:

Oahu:

  • Replaced about five miles of overhead line on Oahu's North Shore along Kamehameha Highway near Hauula Beach Park to Laie Beach Park, and along Kamehameha near Hukilau Beach Park to Malaekahana State Recreation Area. The lines needed replacing due to coastal corrosion.
  • Convened five virtual workshops of the Koolaupoko Energy Working Group, engaging key community leaders to advance energy-related action items that will increase resilience along the Windward side from Waimanalo to Kualoa.
  • Started work with national experts to identify areas on Oahu that are optimal for developing microgrids to achieve a more resilient electric grid as part of the U.S. Department of Energy's inaugural Energy Transitions Initiative Partnership Project.

Maui and Molokai:

  • Installed heavier, insulated conductors in tree-dense areas to help prevent vegetation-related outages in areas prone to trees and branches falling during high winds and damaging electrical equipment.

Lanai:

  • Upgraded the way power is distributed in Lanai City to improve reliability, including the conversion of a 4-kilovolt power line to 12 kilovolts. This standardized voltage across the island for a more efficient distribution of energy.

Hawaii Island:

  • Upgraded and relocated a 10-mile sub-transmission line in the Hawaii Volcanoes National Park area. The work was part of a collaboration to close a 22-mile gap in the island's fiber optic loop and ensure a stable communications network for internet and wireless customers, including first responders and schools.

To prepare for the hurricane season customers can refer to the company's Handbook for Emergency Preparedness. The handbook and a keiki-friendly booklet featuring Maka the Super Safety Hero are available at hawaiianelectric.com/prepare. Printed copies of the handbook are available for pickup at public libraries across our service territory and City Mill stores on Oahu. You may also call Hawaiian Electric at (808) 543-7511 for copies of the publications.

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Residents should develop their own emergency plans and consider these tips:

  • Gather emergency supplies, such as a battery-powered radio, flashlights, lanterns and batteries. Be prepared to monitor communications over emergency broadcast radio stations.
  • Store enough water, non-perishable food, medicine and personal hygiene supplies for your family members and pets to last at least 14 days.
  • Turn off and unplug all unnecessary electric appliances and equipment during a storm or a power outage. When power comes back and is stable, plug in the equipment one at a time.
  • Shut off your electricity at the main breaker or switch if you need to evacuate.
  • Consider having a backup generator if you are dependent on an electrically powered life support system. Or, make plans to go to an alternate location where electricity will be available. Be prepared to take your medical equipment and medications with you.
  • If your business or residence is equipped with a backup generator, learn how to properly operate the device to avoid causing damage or injury.
  • Prepare a list of emergency contacts including phone numbers for insurance agents, vendors, physicians, or any other important individuals.
  • If you see a downed power line, assume it is energized and dangerous. Stay away from downed power lines -- at least 30 feet or more (at least two car lengths).
  • For updates and alerts, follow Hawaiian Electric on Twitter or via our free mobile app (available on Apple App and Google Play stores).



About Hawaiian Electric Company (HECO)
For more than 100 years, Hawaiian Electric Company has provided the energy that has fueled the islands' development from a Hawaiian kingdom to a modern state. Hawaiian Electric Company, Inc. (HECO), and its subsidiaries, Maui Electric Company, Ltd. (MECO), and Hawaii Electric Light Company, Inc. (HELCO), serves 95% of the state's 1.2 million residents on the islands of O`ahu, Maui, Hawai`i Island, Lana`i and Moloka`i.

The energy we use is an essential but limited resource necessary to maintaining our quality of life. In a changing world, Hawaiian Electric has evolved to offer more than electricity.

Today, the company also provides energy solutions to help customers save money and use energy more efficiently. Hawaiian Electric also continues to pursue the use of more clean, renewable energy alternatives to help ensure a sustainable future for our islands.

COMMUNITY COMMITMENT

Hawaiian Electric Company is dedicated to our community in which we live, work and serve. Rooted in Hawaii and one of the largest companies in the State, Hawaiian Electric takes the concept of malama pono -- to care for and serve -- to heart. The company and our employees have a long tradition of contributing with dollars, time and talent. Corporate citizenship is crucial to Hawaiian Electric's overall business plan because strong communities are essential to the success of the company, our employees and our customers.

Company and employee volunteerism is encouraged and every month, employees walk, run or provide manpower to dozens of non-profits throughout the State. Hawaiian Electric's corporate giving philosophy gives priority to projects that help families, promote education and protect the environment.

The company also sponsors robotics programs and events that promote STEM (Science, Technology, Engineering & Mathematics) education, as well as the SunPower for Schools program bringing solar electric power to select schools, the Solar Sprint event where students design, build and race cars using solar power, and the Home Energy Challenge, a school-based competition encouraging elementary school students and their families to reduce energy use at home, among other programs.

For nearly a decade, Hawaiian Electric volunteers have provided manpower, bucket trucks and ladders to install Christmas lights at the Kaimuki Community Park and playground before the annual Kaimuki Christmas Parade in December.

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