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Satellite city hall to offer passport service to O‘ahu residents



HONOLULU – In a potentially significant step for O‘ahu residents with plans to travel abroad, U.S. passport service will be offered for the first time ever at a satellite city hall in the City and County of Honolulu.

The Ala Moana Satellite City Hall will begin accepting U.S. passport applications Aug. 1, 2022 on an appointment-only basis.

Online appointments for a passport application can be booked at www.AlohaQ.org, starting July 25, 2022.

“If you want to apply for a passport in the City and County of Honolulu, the Ala Moana Satellite City Hall will be accepting applications as part of a broader effort to help ease processing delays and meet the international travel needs of residents,” said Kim Hashiro, director of the city’s Department of Customer Services.

Wait times for passport-application appointments on O‘ahu have varied from a week to months at government-run sites in the U.S. Department of State’s Passport Acceptance Program. Ala Moana Satellite City Hall’s addition to the program is meant to help clear the logjam of people waiting for passport application appointments.

The Ala Moana Satellite City Hall will be accepting up to 32 passport application appointments daily during normal business hours from 9 a.m. to 5 p.m. Applications will not be accepted without all required documentation, which includes proof of citizenship, government ID and a check or money order for the passport fee.

The Ala Moana Satellite City Hall’s designation as a passport acceptance facility will be evaluated as a pilot program.

For more information, visit honolulu.gov/csd and click on the link to passport service.
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