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• City Intensifying Efforts To Lower No-Show Rate For Road Tests

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HONOLULU – Driver licensing centers are tightening the rules on skipping appointments for the road test to get a Hawaiʻi driver’s license in the City and County of Honolulu.

Starting Sept. 1, no-shows for road tests will now be prevented from making another appointment for 60 days and continue to forfeit the $8 deposit they are required to pre-pay for the behind-the wheels exam.

The adjustment to the road test no-show rule will be the second attempt since May 2022 to reverse a trend with nearly 200 appointment slots going unused in any given week at driver licensing centers across O‘ahu.

This high no-show rate is also a key factor in how long many prospective drivers have to wait - an average of four months - before they can get an appointment to take the road test.

In May, driver licensing centers adopted new rules for road test no-shows, preventing these applicants from making another appointment for 14 days. After having little impact, the road test no-show rules are being adjusted to prevent applicants from making another appointment for 60 days.

“Because we continue to experience an average 15 percent no show rate, we are taking a stronger stance and stiffening the consequences for failing to show up for a road test appointment to provide better service to those who are keeping their appointments,” said Kim Hashiro, director of the city’s Department of Customer Services.

Road test applicants have until 6 a.m. on the day of the appointment to reschedule. To further help efforts to reduce the no-show rate, road test applicants will receive reminder emails and text messages seven days prior to the appointment, as well as the day before the behind-the wheels exam.

Road test applicants are expected to arrive at least 30 minutes before their scheduled appointments. If they are more than 5 minutes late, they would be considered a no-show and face the consequences of not complying with the rules.

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