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Pearlridge Satellite City Hall forced to adjust hours

HONOLULU – The Pearlridge Satellite City Hall will have new hours for the public, starting on Monday, April 17.

Due to mall operational changes at Pearlridge Center, the satellite city hall will now be open from 10 a.m. to 5 p.m. Monday through Friday. These hours are only for the satellite city hall at Pearlridge Center, where the general public will no longer be allowed in the mall before 10 a.m.

“We apologize for the inconvenience caused by the adjustment to our hours,” said Kim Hashiro, director of the city’s Department of Customer Services.  “We are reaching out to those affected and will reschedule or allow them priority walk-in status on the same day as their scheduled appointment.”

Located inside the indoor shopping center, Pearlridge is the city’s largest satellite city hall. It daily provides between 200 and 300 customers a variety of services, ranging from motor vehicle registration and driver’s license renewals, to water bill payments and HOLO card purchases and renewals.

Customers are encouraged to make appointments on Express lane service is also available for some transactions. Stand-by service is available to customers who are unable to get an appointment, but same-day service is not guaranteed. The stand-by service is offered to offset customer cancellations and no-shows for appointments.

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