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• Hawaiian Electric Receives Utility Industry Award For Customer Communications During Public Safety Power Shutoff Events

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Hawaiian Electric Receives Utility Industry Award For Customer Communications During Public Safety Power Shutoff Events

Company recognized for its efforts to strengthen public safety

Hawaiian Electric has received the 2026 Bronze Emergency Management Award from Chartwell Inc., a leading provider of utility industry research focused on customer-facing issues, which recognized the utility for modernizing its emergency communications in support of its Public Safety Power Shutoff program.

Hawaiian Electric's PSPS program was launched in 2024 to reduce wildfire risk during extreme weather conditions such as hot, windy weather in areas with dry vegetation surrounding utility equipment. The company's PSPS program utilizes a multi-channel communications platform by Convey to notify customers across Oahu, Hawaii, Maui, Molokai and Lanai about potential service disruptions necessary for public safety.

In advance of a PSPS event, Hawaiian Electric issues proactive alerts urging customers to prepare for a potential power shutoff and sends real-time updates if a power shutoff is impending or occurring while also providing automated customer support. Communication messaging is shared through SMS texts, emails, and/or voice communications in an effort to provide clarity and strengthen public safety during severe weather events.

Under the company's wildfire safety strategy, customers in identified high-risk wildfire zones are encouraged to sign up for the emergency notifications, especially customers with special medical needs. To learn more about Hawaiian Electric's PSPS program, visit hawaiianelectric.com/psps.

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About Hawaiian Electric Company (HECO)
Hawaiian Electric serves 95 percent of Hawai‘i’s 1.4 million residents on the islands of Oʻahu, Maui, Hawaiʻi, Lānaʻi and Molokaʻi. Established in 1891, Hawaiian Electric is committed to empowering its customers and communities by providing affordable, reliable, clean and sustainable energy.

COMMUNITY COMMITMENT

Hawaiian Electric Company is dedicated to our community in which we live, work and serve. Rooted in Hawaii and one of the largest companies in the State, Hawaiian Electric takes the concept of malama pono -- to care for and serve -- to heart. The company and our employees have a long tradition of contributing with dollars, time and talent. Corporate citizenship is crucial to Hawaiian Electric's overall business plan because strong communities are essential to the success of the company, our employees and our customers.

Company and employee volunteerism is encouraged and employees volunteer for dozens of non-profits throughout the State. Hawaiian Electric's corporate giving philosophy gives priority to projects that help families, promote education and protect the environment.

The company also sponsors robotics programs and events that promote STEM (Science, Technology, Engineering & Mathematics) education and careers.

For nearly a decade, Hawaiian Electric volunteers provided manpower, bucket trucks and ladders to install Christmas lights at the Kaimuki Community Park and playground before the annual Kaimuki Christmas Parade in December, and in 2019 company volunteers repaired the "floating" Christmas tree at Puʻu O Kaimukī Mini Park with new multicolored, energy efficient LED light strands.

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